DELIVERY
At Sacred Remedy, we prioritize ensuring that all our communications and actions strictly adhere to the regulations governing cannabis-derived products. For instance, when it comes to shipping, we are committed to complying with all state and federal laws, ensuring that our products are only shipped to areas where their purchase and possession are legal.
USPS SOLUTIONS
We offer fast and secure shipping through USPS, with a promise to dispatch all orders placed before 11 AM Pacific Time (2 PM ET) on the same day, Monday through Friday. We want each customer to feel safe and confident when shopping with us, providing clear information on payment, order confirmation, and tracking via a detailed email.
SHIPPING METHODS DOES SACRED REMEDY OFFER?
We offers free USPS Priority shipping on orders $50+. All orders under $50.00 will pay a flat rate of $5.95. Free shipping is offered when the subtotal is over $59.99 – this does not include taxes or discounts.
IS SACRED REMEDY ABLE TO SHIP TO ALL 50 STATES?
We can ship to all 50 states using USPS, including PO Boxes.
CAN SACRED REMEDY SHIP TO MILITARY BASES?
We can ship to APO/FPO bases using USPS Priority Mail. Shipping rates are free for all orders over $50.00s before taxes and discounts, and a flat rate of $5.95 for all orders under $59.99.
CAN I CHANGE MY SHIPPING ADDRESS?
Yes please contact our customer service at 352 888 7223 to confirm if your order is still processing or has been shipped. If the order is still processing, we can update the shipping address. Once the order ships, we are unable to update the address.
HOW CAN I TRACK MY ORDER?
Your order confirmation will include a serial order number; you can use this number to track your order through USPS Tracking.
CAN MY ORDER SHIP THROUGH THE WEEKEND?
FedEx will only deliver on business days and Saturdays; they do not offer shipping services on Sundays or holidays. USPS Priority Mail also only delivers on business days and Saturdays; they do not offer shipping services on Sundays or holidays.
HOW SOON CAN SACRED REMEDY SHIP MY ORDER?
Orders placed Monday-Friday before 2 PM go out on the same day. Orders placed after 2 PM will be shipped the following business day.
RETURNS
At Sacred Remedy, your satisfaction is our top priority. That’s why we offer a 60-day money-back guarantee. If our product doesn’t meet your expectations, simply contact our customer service team, and we’ll work with you to find a solution.
HOW MUCH TIME DO I HAVE TO MAKE A RETURN CLAIM?
You have 60 days from the date of purchase to initiate a return. Sacred Remedy stands by a 100% Satisfaction Guarantee for all customers.
WHAT ARE THE STEPS TO RETURN MY ORDER?
Returning your Sacred Remedy order is simple. Just reach out to our customer service team, and we’ll provide you with a USPS return label.
AM I ELIGIBLE FOR A REFUND?
Absolutely. You can request a full refund within 60 days of your purchase date, regardless of the order size. If you’re not completely satisfied with any Sacred Remedy product, we’ve got you covered.
WHERE DO I SEND MY ORDER FOR A RETURN?
Once you have your return label, simply drop off your Sacred Remedy order at your nearest FedEx location. If you purchased from a retail store, please follow their return policy.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Refunds are typically processed within 3 to 5 business days, depending on your bank’s processing time.
CAN I SPEAK DIRECTLY WITH A REPRESENTATIVE?
Yes, you can reach our customer service team directly at 352-888-7223 for any questions or concerns regarding returns and refunds, or email us at support@sacredremedy.com.